Patients with a list ask more
In a randomised trial in advanced cancer clinics, patients handed a printed prompt list asked about two and a half times as many questions as those without one.
Free second opinion on an existing chemotherapy plan · 1800 202 8726 · 9:30 AM–6 PM, Mon–Sat
Going into the consultation prepared
Forty-three questions, grouped the way a consultation actually runs, drawn from the lists published by the National Cancer Institute, Macmillan, the American Cancer Society and MD Anderson. Copy any group to your phone and take it in with you.
One of our oncology nurses calls you back. No charge, no obligation.
Start with one question: “Is this treatment meant to cure the cancer, to lower the chance of it returning, to shrink it before surgery, or to control it?” Every other answer — how many cycles, how much side effect is worth bearing, what happens if you stop — means something different depending on that one.
Then work through the groups below. You are not expected to ask all forty-three. Copy the two or three groups that matter most to you right now and take them in on your phone.
It is not just politeness
This is one of the few things in cancer care that has been tested in a randomised trial and costs nothing.
In a randomised trial in advanced cancer clinics, patients handed a printed prompt list asked about two and a half times as many questions as those without one.
A separate randomised trial found prompt-list patients recalled significantly more of what they were told. Patients without one were markedly less likely to recall their treatment information correctly.
The oncology trial measured this directly: consultations ran about seven minutes longer, and there was no difference in patient or carer anxiety or satisfaction.
Take this with you
Ten groups. Tap Copy these questions on any of them and the numbered list goes straight to your phone's clipboard — paste it into notes or a message to yourself.
Send us your regimen and what is worrying you most. A CION oncology nurse will call you back and work through it — including a free second opinion on a plan you have already started.
An oncology nurse calls you back, usually the same working day.
In the room
The National Cancer Institute's patient booklet recommends it outright: a second person hears what you miss and can talk it through with you afterwards.
The same booklet suggests writing notes or recording. Ask first. Most oncologists agree, and many will write the key points for you.
Two people must verify your identity with two identifiers in your presence before the drug goes up. If that does not happen, say so.
“So that is six cycles, three weeks apart, and I ring you if I go over 38 degrees.” Saying it back is how mistakes get caught while they are still cheap.
Know this cold
This is the one section of the consultation worth memorising. Everything else can be looked up later.
If your temperature reaches 38°C (100.4°F) during chemotherapy — or stays above 37.5°C, or falls below 36°C — call your team immediately, day or night, before taking anything for it. Shivering, confusion, breathlessness, passing no urine for a day, or simply feeling like something is badly wrong all need emergency help rather than a phone call.
CION's helpline is 1800 202 8726, answered 24 hours a day for every branch.
Paperwork that matters
Ask these here
CION is Aarogyasri empanelled and accepts CGHS, ECHS and EHS, along with major cashless insurers. Ask what needs pre-authorisation before the first cycle rather than after it.
WHO puts biosimilars at around 60 per cent cheaper than the originator biologic and names India as a country that has integrated them into routine care. One Indian trastuzumab biosimilar launched at roughly 65 per cent below the brands then on the market.
Bring the actual packet. Two independent studies found around one in five Ayurvedic products tested contained detectable lead, mercury or arsenic above safety limits. Your team needs to see what you are taking, not hear a description of it.
Distance is one of the documented reasons treatment gets abandoned in India. With 35+ CION centres across Telangana and Andhra Pradesh, some cycles or blood tests may be possible nearer to you.
Nobody has ever annoyed me by arriving with a list. The consultations that go wrong are the quiet ones, where the patient nods and saves the real question for the car park.Dr. Naresh Gundu, Consultant Medical Oncologist, CION Cancer Clinics
Who reviews this page
Consultant Medical Oncologist, CION Cancer Clinics
MBBS, DNB, DM (Medical Oncology)
Dr. Gundu treats solid tumours with chemotherapy, targeted therapy and immunotherapy, and reviews CION's patient information on systemic treatment.
Female specialists practise in all three oncology disciplines. Ask the helpline if you would prefer to see a woman oncologist.
Leave a number and a CION oncology nurse will call you back to go through your questions, free of charge.
In patients' own words
Every CION patient story is a filmed interview, not a written quote. We do not publish testimonials we cannot show you on camera.
Where to come
One helpline serves every branch — there are no separate numbers to hunt for.
Day-care chemotherapy, consultations and blood work
Day-care chemotherapy, consultations and blood work
Day-care chemotherapy, consultations and blood work
Day-care chemotherapy, consultations and blood work
Day-care chemotherapy, consultations and blood work
Day-care chemotherapy, consultations and blood work
Day-care chemotherapy, consultations and blood work
Day-care chemotherapy, consultations and blood work
Day-care chemotherapy, consultations and blood work
Day-care chemotherapy, consultations and blood work
Head office: Road No 1, Plot No. 573/I, 1st Floor, Park View Building, Jubilee Hills, Hyderabad 500033. Helpline 1800 202 8726, open 24/7; clinics 9:30 AM–6 PM Monday to Saturday.
The questions patients actually ask
Ask what the aim is. “Is this meant to cure the cancer, to lower the chance of it coming back, to shrink it before surgery, or to control it and keep me well?” Almost every other question — how many cycles, how much side effect is worth tolerating, what happens if you stop — reads differently depending on that answer.
It helps, and it is well studied. In a randomised trial in advanced cancer clinics, patients given a printed prompt list asked roughly two and a half times as many questions, and discussions about what lay ahead happened in 30 per cent of those consultations versus 10 per cent of the others — with no increase in anxiety.
A separate randomised trial found patients who used a prompt list recalled more of what they were told. Good oncologists welcome the list, because it makes the consultation more useful.
Use whatever number your own hospital gave you. Internationally, 38°C (100.4°F) is the threshold for calling straight away, and UK services add a second trigger of 37.5°C sustained, or anything below 36°C.
Two things matter more than the number. A normal temperature does not rule out infection, so call if you feel wrong. And do not take paracetamol first — it masks the very reading your team needs.
Yes, and the professional standards are on your side. The ASCO and Oncology Nursing Society chemotherapy safety standards require two people to verify your identity using two identifiers in your presence, and require the person giving the drug to confirm the drug name, the infusion time and the route with you.
Asking is not a lack of trust. It is the last check in a system that is designed to have you in it.
Yes — and it is a clinical question, not only a financial one, because cost is one of the commonest reasons treatment gets abandoned part-way in India. The American Cancer Society suggests asking the total cost, what you will pay out of pocket, whether pre-authorisation is needed, and whether help is available.
Ask specifically about biosimilars. WHO puts them at roughly 60 per cent cheaper than the originator biologic, and India has integrated them into routine care.
Both are actively recommended. The National Cancer Institute's own patient booklet tells people to bring a family member or trusted friend and to take notes or use a recorder, so the conversation can be reviewed later.
Ask before you record. Most oncologists say yes, and many will offer to write the key points down for you instead.
Next step
A first consultation at CION is unhurried by design, and a second opinion on a plan you have already started is free. You keep your current doctor either way.
Tell us what you need and an oncology nurse will call you.
General information, not a prescription. This page explains what is generally true for people having chemotherapy. It is not advice about your own treatment, and nothing on it should be used to start, stop or change a medicine. Your own oncology team knows your diagnosis, your drugs, your blood results and your other conditions — we do not. If anything here worries you, or anything about your treatment feels wrong, call your team on 1800 202 8726. The helpline is answered 24 hours a day.